FAQ

How soon can you ship my order?

Most times if your order comes in before Midday, it can be sent out that day but certainly within 24 hours.
If for any reason this isn't the case, and there is a delay of some kind, we'll always check in with you.
When taking any kind of break, this is always mentioned on our front page.

If I have an Urgent stencil order, can you help?

Absolutely!
Always best to call Kat and let her know what you are after and where you are based.
We help a lot of Cake Decorators with last minute, overnight orders :)

Do you ship internationally?

Yes, we certainly send stencils overseas. Please read the notes within the order process. 
For an idea of delivery times, please contact us.

How do I know the ibicci stencils will be the right size for what I want?

Working out if the ibicci stencils will be the right size is easy.

Cookie stencils: Sizing for cookie stencils allow a margin around the design to take into consideration curves of icing towards the edges, piped borders and also spread of cookies. For Example: if the size states 4", the design is cut to fit a 4" cutter and not be 4" proper unless requested.
Ask us to send you a photo of the stencil of choice in the size you require. We will send you a photo of cookie stencils inside a Stencil Genie. Use the scroll button to resize the image of the Stencil Genie to 14cm/5.5" or copy/paste the image into Word, resize and hold the cutter up against the image. When ordering, please use the comments section to advise if the sizing needs to be adjusted, or email us alongside your order.

Cake stencils: Sizing for cake stencils generally is specified on the images under the product listing. Cake stencils always refer to the HEIGHT of the stencil. 4", 6". 8" etc means the design is designed for cakes that high. Always check the stencil image however as some designs don't translate to exactly that, allowing for the repeatable patterns. For Example, the listing may say 4" but the height specified may be 3.74". 

All ibicci stencil designs can easily be scaled up or down to best fit your requirements as each stencil is cut to order. Please comment on your order if you need a non-standard size or contact us for further information.

Do you have a shop where I can buy stencils?

Not at this time. All stencils are sold direct from our website and sent out from Huntly - approx 30km north of Hamilton, 100k south of Auckland.

Customers are welcome to pick up in Huntly.

Keep an eye on our Facebook page for updates.

Can I get a stencil made into a long wrap version?

Absolutely! As all designs are created in house, these can be altered to a longer 'wrap' form, making it less time consuming to stencil a cake.

Keep an eye on the Wraparound page for new listings

We have several of your Long wraparound stencils - what's the best way to store these?

Our Wraparound stencils probably came loosely rolled in a box. They can be rerolled (cake side inside the roll) and stored in the same box.
Our Long stencils have probably come to you in a coloured top/black bottom card stapled folder and these are easily stacked up and keep your stencils from getting tangled up. 

or

I store my WIP stencils in thick paper art wallets like this A3 shown below and an A2 Size - only $4-5 from Warehouse Stationery. Just make sure there is paper between each stencil to avoid tangling.

For the Long and Wraparound stencils - up to 24" long, I store my stock in either an A3 Refillable display book or an A1 or A2 refillable display book (a little bit harder to find). There are Art folders such as Artworx Art Cardboard Folio Carry Case A1 for large scale stencils.

There is always another option - get a large piece of clean cardboard (from a shipping box) and fold over. Use butcher paper or such to separate your stencils, and hold the cardboard closed with a bulldog clip. We've done this to ship overlarge stencils (sellotape not a bulldog clip though LOL)

How do I order Custom Stencils?

Ordering Custom ibicci Stencils is easy.

Email Kat at kat@made-to-order.co.nz with ideas you have or any images you have (Not Shutterstock or other copyrighted images please) with the size you require and when you need it for.

Kat will evaluate them and email you with details and pricing.

Why do you use stencil photos like you do and not designs like others?

Good question!

People copy our designs, yes sad but true. Right from the beginning of ibicci we determined that we would only show/photo stencils on a textured background and NOT the designs as these are easily downloaded/copied. 
Some of our most popular designs have been copied (mainly in Australia) and I often see other stencillers showing My customers' cakes using My stencil designs on THEIR website.

As our normal stencil material is clear (not opaque like Milar), showing them on a black background gives enough detail for customers to choose.
Our Mesh stencils however are much harder to photograph and often you'll see them against a blue background.

Are my choices limited to what I see on this website?

No, this is just to give you an idea of what we can do, and to make it easy to buy our ‘most popular’ options. We love to customise orders to whatever you need – stencils have been made for Tiki bars in the USA, Glassware in Hawaii, Quilts in Australia as well as creating stencils from wedding dresses for wedding cakes and Company logos for catering needs or Product ID. Just send us an email with details.

Can we use your stencils on material?

Absolutely!

Many people have asked for stencils to be used on material - for making Polynesian performing costumes for instance or Tapa style clothing material or even quilt designs and logos.

The thing to be careful with is to ensure that the medium you use is a WATER-BASED medium. This means the stencils can be washed before reusing. They will have some build up of colour in the plastic itself overtime which won't fully wash out but this doesn't hinder your stencilling.

Using other mediums like spray paints may result in your stencils being 'eaten' like acid and warping and be unable to be cleaned.

Mesh stencils especially need to be used carefully as some mediums can break down the bonding between the mesh and vinyl resulting in the loss of design elements.