LOSSES: We will not be responsible for items lost in the mail. Every endeavour is made to send out timely to the address given. Replacements will be at the discretion of Made-to-Order NZ Ltd but additional shipping charges may be passed on. Should the original order be received, please contact us so we can make arrangements for disposal or return of same.
Please double check your address! We will not be liable for any items sent to an incorrect address. We ship to the address provided and if they are returned to us we will contact you but you must pay additional shipping fees to have them reshipped.
INTERNATIONAL SHIPPING: We will not mark your merchandise as a gift to avoid custom charges. This is mail fraud and it is not worth risking our business over.
Please be aware of your countries shipping and custom regulations and be prepared to pay a customs fee if your country requires it.
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